Privacy Policy

Victory Isuzu UTE is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Victory Isuzu UTE manages personal information. It is structured as follows:

1. Personal information Victory Isuzu UTE collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Victory Isuzu UTE and complaints
10. Changes to Privacy Policy

1. Personal information Victory Isuzu UTE collects

The main types of personal information Victory Isuzu UTE collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Victory Isuzu UTE such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Victory Isuzu UTE's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Victory Isuzu UTE's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Victory Isuzu UTE's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Victory Isuzu UTE.

Victory Isuzu UTE collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Victory Isuzu UTE keeps of telephone calls, or emails received, or messages sent to Victory Isuzu UTE or posted on Victory Isuzu UTE's pages on social media);
• Victory Isuzu UTE's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Victory Isuzu UTE collects personal information in connection with running its business directly from the individual concerned. On occasion Victory Isuzu UTE may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Victory Isuzu UTE stores personal information in electronic and paper form.

Victory Isuzu UTE uses and discloses personal information as follows:

• to source vehicles and sell them to Victory Isuzu UTE's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Victory Isuzu UTE's customers and prospective customers;
• to obtain products, services or information from Victory Isuzu UTE's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Victory Isuzu UTE knows about them);
• to operate and manage Victory Isuzu UTE's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Victory Isuzu UTE. For example, Victory Isuzu UTE may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Victory Isuzu UTE also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Victory Isuzu UTE uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Victory Isuzu UTE uses in the operation of the computer program is browsing history on Victory Isuzu UTE's websites, name, contact information, and other information you may input into Victory Isuzu UTE's websites. The level of human oversight Victory Isuzu UTE provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Victory Isuzu UTE's staff.

4. Cookies

Victory Isuzu UTE uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Victory Isuzu UTE's web server. Victory Isuzu UTE may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Victory Isuzu UTE's platforms and those social media platforms. Victory Isuzu UTE's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Victory Isuzu UTE's website.

5. Links to other websites

Victory Isuzu UTE's website may contain links to third party websites. Victory Isuzu UTE does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Victory Isuzu UTE and do not wish to receive these communications from Victory Isuzu UTE in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Victory Isuzu UTE.

7. Overseas transfers

Victory Isuzu UTE's website/s are hosted in Australia. On occasion, a third party service provider Victory Isuzu UTE engages or that Victory Isuzu UTE is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Victory Isuzu UTE holds about them by contacting Victory Isuzu UTE during business hours on (07) 5589 7788 or via the contact page.

Victory Isuzu UTE may require an individual making a request to verify their identity before processing their request.

Victory Isuzu UTE will aim to respond to all requests promptly and within 30 days.

Victory Isuzu UTE may refuse a request where permitted or required by law. Victory Isuzu UTE will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Victory Isuzu UTE and complaints

If you have any queries, concerns or complaints about how Victory Isuzu UTE handles your personal information please contact Victory Isuzu UTE during business hours on (07) 5589 7788 or via the contact page. Victory Isuzu UTE may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Victory Isuzu UTE can understand the nature of your concern. In most cases, Victory Isuzu UTE will ask that you put your request in writing.

Victory Isuzu UTE takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Victory Isuzu UTE's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (07) 5589 7788
• Mailing Address: 10-20 Minjungbal Dr, Tweed Heads South, NSW, 2486

10. Changes to Privacy Policy

Victory Isuzu UTE may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.